Our Commitment to Quality

Kaylene’s is committed to delivering only the highest quality commercial cleaning services throughout the great South East Queensland region.

Quality management allows us to deliver the type of service your business deserves.

How Quality Management Works for You

Here at Kaylene's we are committed to managing the quality of our service to ensure our clients requirements are met at all times and where possible, exceeding their expectations

Over the last 20 years we have undertaken the task to consistently improve and develop our services and quality management procedures to ensure we are providing the most comprehensive industry leading cleaning service possible.

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Our Quality Management System Serves to Achieve the Following:

To provide a service the meets and exceeds client expectations
To provide regular and responsive communications
To see opportunities for improvement within Kaylene’s quality process and management systems
Deliver high-quality service in line with agreed scopes and deadlines
Minimise operational risk and customer dissatisfaction through effective communication and action
To ensure Kaylene’s policies and procedures are effectively communicated to all interested parties.

An Innovative Take on Service Management

Kaylene’s is dedicated to improving our services, where possible, we will always opt to utilise new and innovative digital software to enhance the overall experience, transparency and ease for our clients, cleaners and employees.

Working with field service provided Jobber, we have the ability to:

Safely manage client information
Schedule and dispatch our cleaners to your job
Manage each individual job’s specific needs and requirements
Track staff’s check in and check out time at each job
Track staff feedback and comments

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Not just another Cleaning Service, when you choose Kaylene's you'll get:

Dedicated Account & WHS Supervisor for your site

Regular check-in's and site inspections to ensure all standards are being met

Fully insured service with risk management procedures in place

Flexible 24/7 services to avoid any disruption to your business

We're committed to responsive communication and fast issue resolution

Trained, qualified and experienced team of motivated cleaners

A service that has over 20 years of industry knowledge and skill

Excellent staff management through the use of Jobber

Your satisfaction is and always will be our #1 priority

Let's Get Cleaning.

Have a question or simply want to find out more about our services? Drop us a line or leave your details below and one of our specialists will be in touch as soon possible.

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